Our teams worked on several projects for the victims of the war in Ukraine: providing assistance to refugees in Moldova and Italy, and delivering medicine and medical supplies to hospitals in Kyiv.
Between April and December 2022, an EMERGENCY team provided primary medical care and psychological assistance in Bălți, the second most populous city in Moldova, to refugees fleeing the war in Ukraine.
Since the first days of the conflict, between February and March 2022, hundreds of thousands of people fleeing the conflict in Ukraine passed through Moldova, one of the poorest countries in Europe. Mostly women, elderly people and many children.
In March 2022, an EMERGENCY team went to Moldova to assess the needs of the population and identify the best way for us to intervene in collaboration with the local health authorities.
Based on the identified needs, and in collaboration with the local health authorities, we worked in Bălți, the second largest city in Moldova, where our Politruck offered health treatment and psychological assistance to refugees hosted in the reception centre.
A team of doctors, nurses, psychologists, cultural mediators and logisticians offered basic medical care, nursing, psychological support, and counselling on the services available on the ground to people fleeing the war in Ukraine.
In June 2022, we also started a psycho-educational project for children and young people between the ages of 5 and 14, in cooperation with the city of Balti and the ‘I. Creanga’ boarding school, with a pedagogical orientation. The activities also involved their parents and relatives.
In December 2022, given the progressive reduction in the number of patients in need of care – due both to a stabilisation of the number of refugees entering the country and to a strengthening of the Moldovan health system – the project in Bălți came to an end, with the handover of our activities to the local health authorities.
“When we launched medical activities here in Bălți, our Mobile Clinic received mainly adult patients, often elderly people with chronic illnesses, and people in need of psychological support. Those that have fled the conflict are going through an extremely difficult moment of great emotional stress and anxiety. Anxiety about what will happen, anxiety thinking about their loved ones left behind in Ukraine, and also mental and physical exhaustion.”
Andrea Bellardinelli, EMERGENCY’s Migration and Emergencies programme
The Mobile Clinic
The Politruck is the largest of EMERGENCY’s mobile clinics. It is equipped with a waiting room, two outpatient clinics and a station for psychological counselling and mediation interviews.
In the first phase of the intervention, activities took place on the Politruck. With the arrival of the cold season in October, the activities moved to the outpatient clinic in the city of Bălți.
We sent hospital supplies to Ukraine, based on tailored requests made by local facilities.
We ran several projects dedicated to people fleeing the war in Ukraine, and arriving in Italy.
In the Outpatient Clinics run by our healthcare programme, we offered support in registering with the National Health Service and guidance on health and social services in the area.
In Milan, we provided them with social and health orientation services, and food support. One of our teams joined a reception project for refugees fleeing Ukraine, offering social and health orientation services to facilitate housing and allow access to services in the area, psychological assistance, and cultural mediation. Our staff also handled logistics management. Moreover, we ran courses of basic Italian for Ukrainian refugees in Casa Emergency and ran weekly food aid for Ukrainian families.
“Our contribution must be effective. We must ensure our experience working in the midst of conflict is useful to those in need.
EMERGENCY wants to be there for the Ukrainian people.”Rossella Miccio, president of EMERGENCY
UPDATES FROM THE FIELD
An Update From Our Staff in Moldova.
Andrea Bellardinelli, EMERGENCY’s team
“In just a few days we managed to bring our Politruck over. This is our completely self-reliant mobile clinic. We also brought over a doctor, a nurse, a logistician and a psychologist, and got to work on what the Ministry of Health had tasked us with: setting up a primary healthcare service for the refugees arriving here in northern Moldova. When you are providing primary healthcare, your approach is essential – the way you interact with people who are putting themselves, vulnerable as they are, in your hands.”
Tetyana and Misha
Last March, Tetyana and her son Misha arrived in Moldova after leaving Odessa in Ukraine. 40% of the patients we treat at out Mobile Clinic come from that area. We are providing assistance to people fleeing the conflict.
Like so many other people we see at our Mobile Clinic in Moldova, Tetyana and Misha are just waiting for the war to end. So they can return home.
Giovanna, EMERGENCY’s team
“There are recurring themes in the stories told by refugees here: the farewell to family members, to the men who stayed to fight. This is frequently accompanied by a sense of guilt for having fled.
“They often show us photos of their children, their home, their pets… thus starting the process of reconstructing the temporal continuity interrupted by the war, tying together that ‘before’ and ‘after’.”
EMERGENCY’s approach is multidisciplinary. Giovanna works alongside a mediator to welcome patients to the clinic, before listening to personal testimonies. She also works with the doctor during medical checks “precisely because we know that in emergency situations, the body often speaks and expresses emotions that we cannot yet express using words”.
Among the issues that often emerges during sessions is the inability to ‘turn off the brain’, to disconnect, even at night, thus hindering rest and the physiological processes of restoration and recovery.
When we discovered that she was a self-taught artist who paints, we gave her drawing materials. She had forgotten hers in the rush: ‘I never thought I could forget them,’ she said. She found relief when drawing.
‘This morning I already felt better before the session because I knew I had to prepare myself, that I had a commitment, and it had been a month since it happened: being able to tell my boyfriend not to call me for the next two hours, because I was busy, was a bit like recovering who I was before, finding myself and recognising myself,’ she told us the last time we saw her.”
During such a difficult situation, dominated by uncertainty, EMERGENCY’s Mobile Clinic aims to provide the crucial medical and psychological support that so many of those who have fled the Ukraine crisis need.
N. and A.
N. Only Draws Moving Cars and A House to Leave From.
He arrived here in Bălți, Moldova, after a three-day journey from Ukraine together with five of his six siblings. At the wheel is his mother, A.
When we visit her in our Mobile Clinic, she says she has a bad headache and wants to be sure it’s nothing serious: she has to be healthy and feel well to be able to look after everyone. She is tired, the journey has been “unspeakable”, and she is still carrying everything that she left with.
“I haven’t heard from my husband or son for three days. I broke the rule we made when we left: that they would look for us, that we should not call. But I couldn’t stick to it. I called and got no answer. I tell my children that I’m sure they’re fine. But I wonder how they can believe me if I can’t even believe myself.”
A. thanks us because she has found a “safe place” where she can cry and vent her anguish without fear of falling apart.
– Giovanna, EMERGENCY’s psychologist, is part of the EMERGENCY team in Moldova. At the Mobile Clinic, in Bălți, we offer primary medical and nursing care and a psychological support service to refugees fleeing the war in Ukraine.
Federica, EMERGENCY’s team
We are in Bălți
We are in Bălți, the second most populous city in the country, which is now home to three refugee centres.
The goal is to provide primary medical care and psychological assistance to refugees fleeing the war in Ukraine.
Our Mobile Clinic is currently located in front a reception centre currently hosting 200 people, and is also available to all refugees being housed in private homes and other facilities.
Andrea Bellardinelli, head of EMERGENCY’s Migration and Emergencies programme, is on the ground: “When we launched medical activities here in Bălți, our Mobile Clinic received mainly adult patients, often elderly people with chronic illnesses, and people in need of psychological support. Those that have fled the conflict are going through an extremely difficult moment of great emotional stress and anxiety. Anxiety about what will happen, anxiety thinking about their loved ones left behind in Ukraine, and also mental and physical exhaustion.”
Video Davide Preti
As this crisis evolves, we are working with the Moldovan authorities to further strengthen our presence and services. We will be here as long as we need to be.
17 MARCH 2022
Our colleagues Gianfilippo, Maya and Adolfo show us the Politruck, the largest of our outpatients mobile clinics, equipped with a waiting room, two outpatient clinics and a station for psychological counselling and mediation.
11 MARCH 2022
Our Politruck, the largest of EMERGENCY’s Mobile Outpatient Clinics, has left for Moldova.
It will reach the ground to offer healthcare assistance to thousands of people – elderly, women and children- who are fleeing from the war in Ukraine. In this first phase of EMERGENCY’s intervention, our field team will provide nursing care, basic medicine and psychological assistance.
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9 MARCH 2022
From the Ukrainian border.
“We are in Moldova.
One of our first stops was Chisinau. The city is welcoming people in camps equipped for initial reception, the largest of which is a sports hall that can host about 800 people.
People seem to be in a good state of health but the elderly and chronically ill are facing difficulties in being able to follow their treatment, as always happens in emergency circumstances like these. Prevention from Covid-19 infection is a problem here in a population that is poorly vaccinated and living in close proximity.
EMERGENCY is working with the authorities to understand how to begin a health intervention involving our doctors, nurses and cultural mediators. The first step is to register EMERGENCY in Moldova in order to be recognised and contribute aid.
Meanwhile, we also went to two border posts yesterday, to see the arrivals’ situation. Palanca, the furthest border near Odessa, is 170 kilometres from the capital, and so far has been one of the main arrival points for refugees from the Ukrainian war.
Minibuses, cars, buses are all ready to take people to Chisinau or directly to Romania, Germany and Poland. Almost everyone leaves quickly, but the authorities have set up a small camp of about 300 people for people who still don’t know where to go or cannot make it.
7 MARCH 2022
An EMERGENCY team is on Ukraine’s borders with Romania and Moldova to assess humanitarian needs and evaluate potential projects to provide care to those affected by the conflict.
“We are assessing all possibilities for EMERGENCY’s intervention both inside and on the borders of Ukraine,” says Rossella Miccio, president of EMERGENCY. “Our contribution must be effective. We must ensure our experience working in the midst of conflict is useful to those in need.
EMERGENCY wants to be there for the Ukrainian people.”
Andrea is part of our team on the ground. He tells us that there is a sense of solidarity and significant presence of aid organisations, but “the flow of people crossing the border does not stop.”